Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our store, add your favorite items to your cart, and proceed to checkout. Fill in your shipping details, choose your payment method, and confirm your purchase. You will receive an order confirmation email shortly after.

2. When will my order ship?

Please allow 24 hours for order processing and packaging. During busy seasons or promotional sales, processing may take 3 to 5 business days.

3. How long does shipping take?

USA: 5 to 10 business days

International: 7 to 15 business days  
Remote locations can take up to 30 days.

4. Will I receive a tracking number?

Yes! Once your order ships, you will get a tracking number via email. You can track your order anytime on our “Track Your Order” page.

5. What payment methods do you accept?

We accept:  
Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.  
All transactions are secure and encrypted.

6. Can I cancel my order?

We process orders quickly, so cancellations are only possible within 24 hours of purchase. A small $5 cancellation fee applies to cover payment processor charges.

7. What if I entered the wrong address?

Please contact us immediately at support@euplorea.com with your order number and correct address. If your order has already shipped, we cannot change the address.

8. My tracking says “Delivered,” but I didn’t receive my package.

Sometimes carriers mark packages as delivered before they actually arrive. Please:  

Check with neighbors, family, or building management.  

Wait another 1 to 2 business days.  

Contact your local USPS or local courier with your tracking number.  

Once marked as “Delivered,” Euplorea cannot be held responsible for lost or stolen items.

9. My item arrived damaged. What should I do?

We’re so sorry! Please email support@euplorea.com with:  

Your order number  

A clear photo of the damaged item  
We will send a replacement free of charge.

10. Do you ship internationally?

Yes, we ship worldwide!  
Please note that customs fees, import duties, or taxes may apply depending on your country. These fees are the buyer’s responsibility.

11. Why is my order marked as high-risk?

Some orders are flagged by our system for extra verification to prevent fraud. If this happens, we may contact you by email or SMS to confirm your details. Once verified, your order will ship immediately.

12. Do you offer refunds or exchanges?

Yes, we accept returns for eligible items. Please visit our Refund Policy page for complete details or email us at support@euplorea.com for help.

13. Are there delays due to COVID-19 or weather?

Yes, occasional delays may occur due to postal or customs issues outside our control. We appreciate your patience and understanding in these situations.

Still have questions?

We’re here to help!  
Contact us anytime at support@euplorea.com. Our support team is available 24/7.